Help Desk Information

Q: What is the Help Desk tab for?

This tab is intended to help provide a brief, concise explanation of your connectivity. This can be read over the phone, if needed, to a service provider. This tab has less hand-holding; it is intended for a help desk to understand (as compared to an end user).

This special instance shares in a very compact way:

Status of each protocol
Warn of slow/timeout
Warn of MTU
Status of reachability to “other sites” (as compact as possible)
IP address shown, in case tech support needs it.
List of unreachable sites, if any

Q: What is the easiest way to send users to the Help Desk tab?

There are several ways to do it. Some of these are more obvious than the others when reading; some of them may be easier when read over the phone. In all of these cases, the "Help Desk" tab is moved to be the first and default tab shown to the user, instead of exposing the more detailed user-facing page.

test-ipv6.com/helpdesk (preferred for printed documentation)
test-ipv6.com/isp
helpdesk.test-ipv6.com
isp.test-ipv6.com

testv6.com/helpdesk (spoken English, "test vee six dot com slash helpdesk")
testv6.com/isp
helpdesk.testv6.com
isp.testv6.com

Mirror sites may not have all the fancy DNS names; they are more likely to be useful like this:

code	short description	recommended action
112	IPv4, plus Broken IPv6	IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6. (You can remember this code as the Emergency number for many parts of the world; much like America's 911).
4	IPv4 only	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).
46	IPv4 + IPv6	Rejoice!
624	6to4	Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.
6	IPv6 only.	This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).

code

short description

recommended action

112

IPv4, plus Broken IPv6

IPv6 related attempts are timing out. This is not a quick fix. Verify the proper IPv6 address has been provisioned; verify the IPv6 route is correct. Check for unexpected or outdated firewalls and firewall rules. Other ideas are at broken.html. Of all the status codes, this is the one that suggests that users will have problems with many major web sites today, due to timeouts with IPv6.
(You can remember this code as the Emergency number for many parts of the world; much like America's 911).

IPv4 only

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. Note that Teredo might have been detected; but if it was, we found that it was not used for normal named web sites (only for raw IPv6 address connections).

IPv4 + IPv6

Rejoice!

624

6to4

Provision working IPv6 to the user; ensure the user has a modern home router and a modern operating system. 6to4 will be ignored when a useful IPv6 service is found.

IPv6 only.

This is expected in some lab and experimental setups only. Note that to reach this status, the IPv6-only user will have to connect to ipv6.test-ipv6.com (or similar mirror sites).